Colocation, colo for short, means that you place the NAS device that you own in our secure data center. We supply power, bandwidth, and physical security allowing your NAS device to be ‘hosted’ on the internet. You can access its web interface or its command line interface. You can use it for file storage, web & database hosting, an e-mail server, or some of the built in tools such as a DNS server, Surveillance System, etc. You can configure it anyway you’d like before sending your NAS device to our data center.

We always strive for 100% uptime. By uptime, we are measuring the data center having power and internet connectivity. Individual machines may see different uptimes when considering software updates, reboots, and occasional hardware/software issues.

We have a track record of 99.9% or better uptime. Most months we deliver 100% uptime. We track these with monitoring systems we have both inside and outside of our network.

If a company says they actually deliver 100% uptime and have never had any type of outages what-so-ever, it is a marketing bullet point that is not based in truth. Many companies promise 100% uptime and provide SLA (Service Level Agreements) to guarantee uptime. Normally an SLA would promise a refund of service cost based on a percentage of the downtime experienced and documented by the customer. Most agreements put the burden of monitoring and proving downtime on the customer. Our NAS colocation plans are priced at a point where if we hit 99.9% instead of 100% uptime, the refund would be less than a dollar.

We guarantee that we will deliver the best possible service and customer support. We are driven to hit 100% uptime. We will immediately resolve issues that affect uptime. If you are ever unhappy with our service, contact us and we will make things right.

Yes. Each NAS device has it’s own static publicly accessible IP (IPv4) address. Additional IPv4 blocks are available.

Yes, we have multiple native IPv6 peers to the internet at both MKE1 and PHX1. To request an IPv6 allocation (/96) free of charge, please open a support ticket.

We do offer DNS service on our DNS cluster. We can set you up with an account and enter your domains into a DNS zone management system. Contact us for more info.

Customers can log into their client portal and use the ‘Domains’ menu to register, transfer, and renew domains. For the domain to be ‘live’ the nameservers for the domain will need to be set accordingly if you are going to host your own DNS, use our DNS cluster, or use a 3rd party service for DNS. Standard ‘.com’ domains start at $13.95/year.

When you place an order we will provision an IP address and slot for your NAS unit. You will receive an email with instructions on how to configure your NAS device and where to send it to. Please ensure the NAS device is packed safely and the package is insured with the shipping company.

We catalog and store the NAS unit boxes in a secure warehouse. If you send your NAS device in to us with its original box we will store it for you and use it for return shipping.

Certainly! We offer several managed Cisco hardware firewall options. Depending on your NAS device you can also configure a VPN/Firewall on the actual device to run firewall rules and restrict remote access. Please open a support ticket to request the IP range of our support network so we can still access the NAS device when support is needed.

Once we receive your order and your first invoice is paid you will receive your colocation instructions with IP address information and shipping information via email within 24 hours.  Your NAS device will be installed within 24 hours of receiving your package. We do strive to complete deployments in much shorter timeframes than those, more recently we have been deploying machines within hours of receiving them.

The network graphs and remote reboot are a part of the billing portal interface. This is the same area that has your invoice/billing information. Log in here. Under the “Services -> My Services” section there will be a list of all your NAS devices. When you view the details of your NAS device you will see tabs for the Network Graph and Remote Reboot features. Clicking through the tabs will display more information about your NAS device including the network graphs and the remote reboot functionality.

There are no contracts, your service will be canceled with a prorated refund*. Your NAS device will be shipped back to you at a cost of $20* for transportation. International shipments will be quoted prior to shipping. It will be shipped to you in its original box with all documentation, discs, and cables.

We have 24×7 e-mail support available through our ticket system and telephone support from 8am to 5pm CST at 800-862-5965. We will support the network and power connections to your NAS device. We will attempt to assist with any hardware and software problems, however hardware and software support is not inherently included with colocation.

If you are unable to access your NAS device we will provide free hands on support during 8AM to 5PM US Central time Monday through Friday except holidays. There is a $150 charge for emergency hands on support outside of 8-5 on business days. Hands on means we will physically connect to your NAS device and/or follow any specific instructions you provide to get it back up for you. Repairing hardware that is not covered by our perpetual warranty is available at an additional charge.

Most things can be handled by a remote reboot, but things like disabled networking, bad firewall rule, or a hardware failure can not be fixed by a reboot. Our hands-on support covers much more than a bad firewall configuration, or resetting a password. We can help with troubleshooting issues with hardware and drive installation. All of our engineers are highly skilled and happily offer our expertise to our customers.

If you require hands on support (physical connecting to your NAS device or hardware maintenance) outside of our free hands on support please open a support ticket. The support ticket should include all the information you have on the possible current state of your NAS device and any recent changes. We’ll also need to confirm user credentials and if there is important data that may need to be backed up. In order to expedite the process include a phone number and a sentence that states that you authorize the emergency hands on work and accept the $150 per incident charge.

We need keep Enterprise SATA3 drives in stock (1TB through 4TB) in stock along with Samsung 850 Pro SSD drives (512GB through 2TB). Our engineers can install one of these for you for just the cost of the drive. If you would like to ship replacement drives to the datacenter for installation please open a support ticket for shipping information.

Our Milwaukee data center is monitored by multiple IP video cameras and secured with programmable RFID badges. If a badge goes missing it can be disabled immediately. Each cabinet within the data center is also locked.

Customers can schedule a visit to the data center by opening a support ticket.

All NAS devices located in our cabinets are connected to Cisco gigabit switch stacks. Each gigabit switch stack has redundant fiber connections to redundant core switches which are a pair of Cisco 6509’s. All of our core switches are networked in a redundant high speed 10G fiber layout to our edge routers. You can test your network connection to our data center here.

Peak transfer speeds will depend on the connection at the other end of the transfer and the path it takes. Peak transfer speeds are only temporary and long term transfer rates are reflected in the ‘sustained’ transfer rates listed in our packages.

We have five different upstream BGP peers. AT&T, Cogent, Level 3, Spectrum, and NTT. We control our upstream connection with our own AS number (AS21554). Other companies may have colo space inside a huge data center with a lot of connections. However, if they do not run their own AS number and peering, it means they are getting a “blended bandwidth product” which uses a handful of random peers. Not the 30+ network providers that the data center has connectivity to. We build our network and connectivity to give great bandwidth (size of the pipe) but also low latency (responsiveness).

Certainly, we’d love to show you around. Contact us to schedule an appointment.

Your NAS device will be in a datacenter with it’s own dedicated power circuit backed up with Generac generators and N+2 UPS battery systems. Your NAS device will be plugged into a Cisco Gigabit switch stack that is connected by fiber to two separate core switches (Cisco 6509’s) which each have multiple 10G fiber connections to our edge routers. Our upstream fiber connections enter at different corners of our business park. Our NAS colocation cabinets have redundant access to all of the fiber coming into the building. BGP routing ensures that if one connection goes down, traffic will move to the available connections.

The Phoenix data center is monitored by multiple IP video cameras and secured with programmable RFID badges. To enter the data center space itself, you must pass through a three-way authentication man trap. The NAS colocation space is placed in a locked cage within the data center space. The facility is guarded 24×7 by a trained security staff.

Unfortunately we can not allow customers into the Phoenix data center space in order to work on their machines.

All NAS devices located in our cabinets are connected to Cisco gigabit switch stacks. Each gigabit switch stack has redundant fiber connections to our core layer switches which are Cisco 6500′s.

Peak transfer speeds will depend on the connection at the other end of the transfer and the path it takes. Peak transfer speeds are only temporary and long term transfer rates are reflected in the ‘sustained’ transfer rates listed in our packages.

We have two different upstream BGP peers at PHX1. Cogent and TW Telecom. There are over 20 providers onsite that we can peer with as we grow our Phoenix presence. We control our upstream connection with our own AS number (AS21624). Other companies may have colo space inside a huge data center with a lot of connections. However, if they do not run their own AS number and peering, it means they are getting a “blended bandwidth product” which uses a handful of random peers. Not the 30+ network providers that the data center has connectivity to. We build our network and connectivity to give great bandwidth (size of the pipe) but also low latency (responsiveness).

Our Phoenix data center space is powered by (4) 10MW feeds from the local utility. This power is split off into a complete A/B configuration. The power is backed up by battery power and N+1 2MW Cummins generators. The facility is cooled by an N+1 chiller plant and N+4 CRAH units. Our upstream fiber connections enter at different corners of our business park. Our NAS colocation cabinets have redundant access to all of the fiber coming into the building. BGP routing ensures that if one connection goes down, traffic will move to the available connections.

We’d love to show you around. Due to security and facility policies, we may only have limited availability for tours. We’ll make our best effort to find an opening that works best for you. Contact us to schedule an appointment.